UITS adds Campus 411 to IU Mobile

In the beginning of December, University Information Technology Services unveiled a new service called Campus 411, which can be used on the IU-Bloomington and IU-Purdue University Indianapolis campuses.

Callers are able to connect with a live operator who will answer any questions about the campus or campus activities.

“We are here to help the students,” Sandy Cunningham, assistant manager at the IU-Bloomington call center said. “We find and try to answer any question a student might have.”

The new service is available on IU mobile, a web service designed specifically for smartphones and similar mobile devices. It offers services such as bus schedules, maps and campus alerts.

“We can give you information about campus, phone numbers, building codes and numbers, directions, when the next basketball game is and a lot more,” Cunningham said. “We can really answer any question.”

The service will give students the ability to call someone that knows all the answers,” said Brian McGough, director of enterprise software for UITS and IU mobile project manager.

“Students can call Campus 411 instead of having to go hunt down the information themselves,” McGough said.

Cunningham said the service might be useful to students this new semester.

“If a student looks at their schedule and doesn’t know where a building is, they can call us, and we can give them directions to exactly where they need to go,” she said.

Bethany Wendt, a junior who uses IU mobile, said Campus 411 sounds like a pretty good idea, especially for freshmen.

“It sounds like a really cool service. All you have to do if you get lost is call a number and they’ll navigate you back,” Wendt said.

So far, the call center has seen great results, Cunningham said.

“We’ve seen the statistics and so far we are very happy with how well it is going.”